Contact Centre

UC7 offers a cloud-based, omni-channel (voice, email, chat and social) contact center solution that enables businesses to create exceptional customer service experiences

UC7 Contact Centre was designed and built as a native cloud solution to bring the power of the unified communications real-time visibility to contact centres of all sizes.  Businesses harnessing the power of UC7 Contact Centre range from single-site contact centers with a handful of agents to contact centers with thousands of agents in dozens of sites on multiple continents.

While most contact centre systems operate in a silo walled off from other phone systems, UC7 provides a seamless cloud PBX and UC experience. As a result, teams have real-time voice, chat and video access throughout your organisation which allows the front and back office to collaborate, share knowledge, improve business performance and make the customer experience better.
50+ Calling Features

50+ Calling Features

Manage call volumes with a touch of a button with over 50+ robust business calling features.

Enterprise Dial Plans

Enterprise Dial Plans

Extension-dial across sites and across the globe for quick and convenient calling.

Integrate other tools

Integrate other tools

Manage calling on your PC with Skype & Outlook integration.

Reduce Travel Costs

Reduce Travel Costs

Make your meetings personal by leveraging the most advanced quality voice and video conferencing.

Reduce Personal Demands

Reduce Personal Demands

Streamline operations and use features like auto-attendant, queuing, and self-service calling portal.

Never miss a call

Never miss a call

Simultaneous-ring,  call forwarding and hunt groups help you keep it simple on a single phone number and never miss a call.

Support Mobile

Support Mobile

Use your mobile phone like your desk phone. Easily manage your ID with one-number calling and an integrated business directory.

Improve Customer Service

Improve Customer Service

Virtual receptionist clients improve customer service with easy call distribution, call park/pick-up, and barge in features.

Omni-channel contact centre for businesses of all sizes.

Manage Voice, web, email, chat & social channels in a unified environment that improves your staff productivity and the customer experience.
  • Unified Contact Center Functions including ACD, IVR, Call Recording, Interaction History, CRM Integration
  • Omni-channel web, email, chat, and social interactions within unified UX for agents, managers and administrators
  • Omni-channel view of customer journey interactions with descriptive and predictive analytics

Analytics-driven Contact Centre with UC7

Predictive analytics, dynamically match customers and agents by using the agent, customer and interactions history dates to optimise performance of your Contact Centre
Best Fit Solutions

Best Fit Solutions

UC7 recommends the best type of solutions in order to meet your company’s goals. We understand your business and are with you from beginning to end. Our cloud telephony offer provides quality digital voice and an integrated collaboration experience from any device.
Always Secure

Always Secure

Everything you share, say, and type is protected by end-to-end encryption. Authorised administrators can manage and enforce security policies. And thanks to Cisco’s high security standards, UC7 offers some some of the most secure collaboration tools available.
Supported by Cisco

Supported by Cisco

Your services are backed by the reliability and availability of the Cisco global cloud. Enjoy universal services across your sites, including remote users, mobile users, partners, and customers.

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