UC7 offers a cloud-based, omni-channel (voice, email, chat and social) contact center solution that enables businesses to create exceptional customer service experiences
Omni-channel contact centre for businesses of all sizes.
Manage Voice, web, email, chat & social channels in a unified environment that improves your staff productivity and the customer experience.
- Unified Contact Center Functions including ACD, IVR, Call Recording, Interaction History, CRM Integration
- Omni-channel web, email, chat, and social interactions within unified UX for agents, managers and administrators
- Omni-channel view of customer journey interactions with descriptive and predictive analytics
Analytics-driven Contact Centre with UC7
Predictive analytics, dynamically match customers and agents by using the agent, customer and interactions history dates to optimise performance of your Contact Centre
Best Fit Solutions
UC7 recommends the best type of solutions in order to meet your company’s goals. We understand your business and are with you from beginning to end. Our cloud telephony offer provides quality digital voice and an integrated collaboration experience from any device.
Everything you share, say, and type is protected by end-to-end encryption. Authorised administrators can manage and enforce security policies. And thanks to Cisco’s high security standards, UC7 offers some some of the most secure collaboration tools available.
Supported by Cisco
Your services are backed by the reliability and availability of the Cisco global cloud. Enjoy universal services across your sites, including remote users, mobile users, partners, and customers.