The who, what, when, where and why of feature access codes

Feature Access Codes are special sequences of digits and characters. They are also known as star codes because they are all preceded by the star (*) key.

Feature Access Codes are dialled into a telephone keypad to invoke particular features or direct a specific action to be performed. This can be anything from activating call forward on no answer, to starting or ending a call recording. For example, a phone user might press *72, then press 2345# to forward all incoming calls to extension 2345.

These codes control the configuration of certain features. They also allow phone users to select a particular feature or activate/deactivate a function the same way, regardless of phone type.

  • Some Feature Access Codes are disabled on IP phones until they are explicitly enabled
  • All Feature Access Codes except the call-park Feature Access Code are valid only immediately after a phone is taken off hook
  • Some features have separate codes for their activation, deactivation, and interrogation. An “interrogation” code will let you know if the service is enabled or disabled.

Feature Access Codes allow you to quickly and easily make changes to the way your UC7 account functions. They will help you to turn on or off Do Not Disturb, enable or disable call forwarding, or use any number of other features.

To use them, simply pick up your desk phone and enter the characters of the code that relate to the function you wish to perform. Listen for prompts if additional setup instructions are required.

Feature Access Codes can also be entered into the UC7 App and will perform the same function as if your office phone were to dial them.

To see the full list of Feature Access Codes for UC7 click here